HSBC UK Bank Plc
Financial Ombudsman decision DRN-3315591 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms H complains about the actions of HSBC UK Bank Plc when she was tricked into transferring money as a result of a scam.APP scam refund refused
Ms H said she was unhappy HSBC had allowed the payment to be sent and with how HSBC handled the matter when she raised the scam.Complaint handling
Rules cited
CRM Code (APP scam reimbursement), Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3315591.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.