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TSB Bank plc
Financial Ombudsman decision DRN-3312387 Not upheld
Not upheldoutcome, as published by the Ombudsman
£35redress stated in the decision
Fri May 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Identity checks and access
In the Ombudsman’s words
Ms U also complained about TSB’s decision to remove her promotional rate of interest, after she missed a minimum payment.Interest and rates
TSB wrote to Ms U asking her to attend a local branch to provide documents that confirm her identity due her application flagging as potentially fraudulent activity.Identity checks and access
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3312387.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.