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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-3311091 Not upheld
Not upheldoutcome, as published by the Ombudsman
£9,675redress stated in the decision
Tue Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
she’d entered into the agreement following its “Three months on us” advertising campaign and she wasn’t happy with the payments that she was makingProduct mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3311091.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.