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MotoNovo Finance Limited
Financial Ombudsman decision DRN-3310863 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
MotoNovo appears to accept that it made an error in approving the first finance application, for the Jaguar. Had it applied its normal policy, which is to require the applicant to have a full driving licence, it would not have agreed to the hire purchase arrangement.Irresponsible lending
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3310863.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.