Barclays Bank UK PLC

Financial Ombudsman decision DRN-3310118 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains that Barclays Bank UK PLC applied a default to her credit file after she informed it she was ill.Credit file reporting

Miss M said she had no idea why a different address was on her file. She said she hadn’t moved nor had she informed Barclays of an alternative address. She brought a complaint and she said she immediately corrected the address. She wanted the default removed from her credit file as she hadn’t been informed of payments due or any payments missed.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3310118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.