National Westminster Bank Plc

Financial Ombudsman decision DRN-3309273 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr C complains about the service he received from National Westminster Bank Plc (NatWest) when he attempted to make an online payment.Complaint handling

NatWest have acknowledged their failings and apologised.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3309273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.