Barclays Bank UK PLC

Financial Ombudsman decision DRN-3308314 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

The complaint Mr J and Ms H complain that Barclays Bank UK PLC (Barclays) won’t refund the money they lost when they were the victims of a scam.APP scam refund refused

In terms of the service provided by Barclays, I agree that it must have been frustrating trying to get through to report the scam and being kept on hold for lengthy periods.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3308314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.