Nationwide Building Society

Financial Ombudsman decision DRN-3302335 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Nationwide asked Mr G to provide some details so it could verify him. Mr G couldn’t provide some of the information needed and so failed to pass security, meaning Nationwide couldn’t issue a replacement card.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3302335.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.