Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3299485 Upheld

Upheldoutcome, as published by the Ombudsman

£4,999redress stated in the decision

Thu Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs B complains that Sainsbury's Bank Plc didn’t do enough to protect her from losing £4,999 to an investment scam.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3299485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.