Lloyds Bank PLC

Financial Ombudsman decision DRN-3298037 Not upheld

Not upheldoutcome, as published by the Ombudsman

£80redress stated in the decision

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

defaulted their loan account and moved it to its recoveries team due to arrearsTreatment in financial difficulty

Lloyds apologised for not setting up the zero payment plan in November 2020 and paid Mr and Mrs N £80 compensation for poor serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3298037.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.