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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-3296500 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr S complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance closed and defaulted his loan account despite applying for a payment holiday.Treatment in financial difficulty

Barclays apologised for the delay in responding to Mr S’ complaint and paid him £100.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3296500.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.