Advantage Finance Limited

Financial Ombudsman decision DRN-3296138 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr O complains about the lack of support received from Advantage Finance Ltd (“Advantage”) when he experienced financial difficulties as a result of the Covid-19 pandemic.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3296138.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.