Barclays Bank UK PLC

Financial Ombudsman decision DRN-3294892 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs Y complained to Barclays Bank UK PLC about problems she experienced applying for a payment holiday on her credit card accounts and their refusal to provide this for one of her accounts.Treatment in financial difficulty

She didn’t think Barclays had treated her fairly and should’ve agreed payment holidays on both accounts sooner.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3294892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.