HSBC UK Bank Plc
Financial Ombudsman decision DRN-3292944 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
HSBC didn’t amend Mrs P’s credit file when they said they wouldCredit file reporting
HSBC made several errors with how they have updated Mrs P’s credit file and have provided poor customer service to herService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3292944.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.