Barclays Bank UK PLC

Financial Ombudsman decision DRN-3292050 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

didn’t fully refund all fraudulent transactions which had been made on Mr E’s old BarclaycardAPP scam refund refused

didn’t deal properly with his complaint, including delays, and many phone calls not being returnedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3292050.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.