Lloyds Bank PLC

Financial Ombudsman decision DRN-3290284 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,700redress stated in the decision

Thu Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains that Lloyds Bank Plc won’t refund him payments that he says were made to an investment / trading scam.APP scam refund refused

Lloyds acknowledged that they’d provided some poor service and offered £50 compensation for the impact of this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3290284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.