Firms › RBS Collective Investment Funds Limited ›
RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-3287760 Not upheld
Not upheldoutcome, as published by the Ombudsman
£160,970redress stated in the decision
Wed Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Ms B’s father was present at the time she was making the payment. And, as I’ve already explained, I don’t think there was any reason to for it to think she was being taken advantage of or coerced.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3287760.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.