Lloyds Bank PLC

Financial Ombudsman decision DRN-3286300 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Lloyds Bank Plc have breached their duty of care to him causing him to lose around £350,000 to what he says was a scam investment company.APP scam refund refused

Part of Mr P’s complaint is that he feels Lloyds didn’t take account of him being a vulnerable consumer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3286300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.