LeasePlan UK Limited

Financial Ombudsman decision DRN-3286124 Not upheld

Not upheldoutcome, as published by the Ombudsman

£608redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

I would remind LeasePlan of its obligation to treat Miss P positively and sympathetically should she be experiencing financial difficulties, and to work with her to come to a mutually agreeable plan for her to repay what she owes.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3286124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.