National Westminster Bank Plc

Financial Ombudsman decision DRN-3285010 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

NatWest declined Mr D’s application for a personal loan. It also declined his request for further borrowing of £50,000 to consolidate his unsecured debts onto his mortgage.Irresponsible lending

Mr D was unhappy with the way NatWest dealt with his complaint. He says it repeated the inaccuracy about the SEISS grant. And it didn’t respond to his specific complaint points.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3285010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.