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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-3283007 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Mrs L was in breach of the hire purchase agreement when the car was seizedTreatment in financial difficulty
Audi Finance accepts that it failed to respond to Mrs L’s contact attempts in a timely mannerComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3283007.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.