HSBC Bank plc

Financial Ombudsman decision DRN-3282708 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Oct 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

S’s application for a Bounce Back Loan had now been declined. So, the bank’s offer to facilitate a loan was withdrawn.Product mis-sold

HSBC’s responses to these complaints were generally brief and, in summary, reiterated that S’s application was still progressing.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282708.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.