HSBC UK Bank Plc
Financial Ombudsman decision DRN-3282594 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Sun Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
A partnership I’ll call ‘T’ complains that HSBC UK Bank Plc unfairly declined its application for a Bounce Back Loan (BBL).Irresponsible lending
I’ve also looked at the time it took HSBC to decide to decline T’s application and I don’t think this was reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282594.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.