HSBC UK Bank Plc
Financial Ombudsman decision DRN-3282367 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Interest and rates
In the Ombudsman’s words
Mr M complains that HSBC UK Bank Plc (HSBC) won’t refund the money he lost to a scam.APP scam refund refused
The 8% interest rate applied for when Mr M was out of pocket is unfair.Interest and rates
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3282367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.