Firms › Shawbrook Bank Limited ›
Shawbrook Bank Limited
Financial Ombudsman decision DRN-3281473 Not upheld
Not upheldoutcome, as published by the Ombudsman
£16,946redress stated in the decision
Mon Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
misrepresented to him by the supplierProduct mis-sold
compensation for its delay in responding to the complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3281473.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.