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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3281282 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr J complains Marks & Spencer Financial Services Plc (M&S) have made errors when recording a default on his credit file for his current account.Credit file reporting
Overall Mr J remained unhappy with M&S’ responses, so he asked us to look into things.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3281282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.