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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3280566 Not upheld
Not upheldoutcome, as published by the Ombudsman
£99redress stated in the decision
Wed May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs G complains that Creation Consumer Finance Ltd started charging interest at the end of a buy now pay later period without warning her that it would do so.Interest and rates
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3280566.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.