Santander UK Plc
Financial Ombudsman decision DRN-3279403 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
In March 2019, the account was defaulted and transferred to a debt collection agency (DCA).Credit file reporting
Miss F complained. She said it was unfair for Santander to withdraw her student overdraft.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3279403.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.