Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3278416 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs F complains that Sainsbury’s Bank Plc have unfairly registered a default against her credit file.Credit file reporting

She explained to our investigator at the time she was due to set up a direct debit on the account, she suffered a traumatic experience and she detailed her health problems around this time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3278416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.