HSBC UK Bank Plc
Financial Ombudsman decision DRN-3278251 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
treated Mr T with forbearance rather than increasing the interest, fees and charges on the overdraftTreatment in financial difficulty
unfairly increased the interest rate on his overdraftInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3278251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.