MBNA Limited

Financial Ombudsman decision DRN-3276967 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Feb 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A went on to complain that the balance of his credit card was being reported as over the agreed limit on his credit file.Credit file reporting

Mr A referred his complaint to this service and it was passed to an investigator. They thought MBNA had dealt with Mr A’s case fairly and didn’t ask it to do anything else.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3276967.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.