Equifax Limited

Financial Ombudsman decision DRN-3275247 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Jan 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs C has complained that Equifax Limited are displaying incorrect information on her credit file.Credit file reporting

Equifax only explained this to us, and not to Mrs C. They did not make it sufficiently clear to her why her electoral roll data wasn't showing up, nor did they give her clear instructions for how to fix this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3275247.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.