MotoNovo Finance Limited

Financial Ombudsman decision DRN-3275078 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Jun 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mrs S complains that Motonovo Finance Limited (MotoNovo), failed to take the direct debit payments following a payment arrangement that was set-up on her hire purchase agreement. Mrs S isn’t happy with the impact it had on her credit file.Credit file reporting

MotoNovo confirmed that due to a system failure they hadn’t called for the direct debit since August 2020 until after Mrs S contacted them in February 2021, which meant Mrs S’ account had gone into arrears.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3275078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.