Telefonica UK Limited

Financial Ombudsman decision DRN-3271650 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove the record of the loan with credit reference agenciesCredit file reporting

the most recent loan taken out in Mr E’s name was not taken out with his consentProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3271650.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.