Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3271502 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The estate of Mr J (The estate) complains that Bank of Ireland (UK) Plc took two months to release Mr J’s savingsBereavement and power of attorney

It’s clear the level of service provided by Bank of Ireland wasn’t always at the level the estate expected, or that Bank of Ireland themselves hoped to provide.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3271502.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.