Barclays Bank UK PLC

Financial Ombudsman decision DRN-3264341 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mrs L complains about the way Tesco Personal Finance PLC (Tesco Bank) handled a payment holiday application for her personal loan.Treatment in financial difficulty

Tesco Bank agreed to amend her credit file and remove the missed payments recorded between May and September 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3264341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.