National Westminster Bank Plc

Financial Ombudsman decision DRN-3263178 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Tue Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr S complains that National Westminster Bank Plc (NatWest) continued to apply interest to his loan whilst he was on a payment break.Interest and rates

NatWest refunded £45.12 of arrears interest and paid Mr S £75 as it failed to log his complaint correctly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3263178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.