Lloyds Bank PLC

Financial Ombudsman decision DRN-3261603 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I also thought that the loan was not affordable for Ms S if the additional (temporary) had not been assessed, and that the loan was not sustainable on the basis that she would not be able to afford the repayments when her additional income stopped.Irresponsible lending

Ms S complains that Lloyds Bank PLC (“Lloyds”) mis-sold her a loan in January 2020Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3261603.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.