Secure Trust Bank Plc

Financial Ombudsman decision DRN-3260391 Upheld

Upheldoutcome, as published by the Ombudsman

£20,000redress stated in the decision

Tue Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

The central part of Miss G’s complaint is about unaffordability.Irresponsible lending

I require Moneyway take action to re-possess the car which I believe is still legally theirs. Any money left in the value of the car should be removed from Miss G’s overall debt. Our investigator believed it was fair all the interest be removed from the debt as Miss G is vulnerable.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3260391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.