National Westminster Bank Plc

Financial Ombudsman decision DRN-3258675 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

resulting in this being recorded on Mr F’s credit fileCredit file reporting

NatWest made an error in cancelling Mr F’s loan direct debit and in not contacting Mr F to set up a new oneService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3258675.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.