Barclays Bank UK PLC

Financial Ombudsman decision DRN-3253664 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Barclays has explained that due to human error Mr and Mrs P’s change of address was updated on its main screen in 2016 but not on the statement address screen.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3253664.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.