Firms › Leeds City Credit Union Limited ›

Leeds City Credit Union Limited

Financial Ombudsman decision DRN-3252972 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Leeds Credit Union’s response when she complained wouldn’t have made Ms B feel like she’d been listened toComplaint handling

she has mental health conditions that mean this isn’t possibleSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3252972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.