HSBC Bank plc

Financial Ombudsman decision DRN-3240418 Not upheld

Not upheldoutcome, as published by the Ombudsman

£385redress stated in the decision

Tue Aug 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

HSBC did not act promptly enough to help Mr K recover the fundsPayment delayed or failed

HSBC had not followed the correct process when Mr K had raised the payment with themService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3240418.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.