HSBC UK Bank Plc
Financial Ombudsman decision DRN-3238655 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mrs G complains HSBC UK Bank Plc (HSBC) incorrectly registered a default on her credit file.Credit file reporting
The calls I have listened to do demonstrate that there was a lot of confusion about the issue and Mrs G spent a considerable amount of time trying to resolve things. Her frustration was also exacerbated by the message she received from the call handlers.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3238655.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.