Nationwide Building Society

Financial Ombudsman decision DRN-3237710 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Thu Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

We’ve set out our general approach to complaints about unaffordable/irresponsible lending and financial difficultiesIrresponsible lending

Nationwide then didn’t properly explain the impact of an arrangement to pay on their credit filesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3237710.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.