Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3237540 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Our investigator didn’t think Sainsbury’s had treated Mr S fairly. They thought Sainsbury’s should’ve recognised that Mr S was potentially a vulnerable person who was struggling with their requirements.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3237540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.