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Nationwide Building Society

Financial Ombudsman decision DRN-3236301 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr C complains about Nationwide Building Society unhelpful response when he let it know that he was having difficulties repaying his loan.Treatment in financial difficulty

I’m satisfied that Mr C and Nationwide would have been able to come to an agreement about Mr C’s payments, and that Nationwide would likely have agreed to give him a breathing space to get back on top of his finances.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3236301.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.