Black Horse Limited
Financial Ombudsman decision DRN-3235938 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
I’d expect Black Horse to consider his current financial situation and treat him with appropriate forbearance when considering an affordable payment plan if he now wants to clear the arrears.Treatment in financial difficulty
Mr I complains that Black Horse Limited recorded a default on his credit file when he couldn’t pay the balance due after he voluntary terminated his agreement with them.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3235938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.