Lloyds Bank PLC

Financial Ombudsman decision DRN-3234656 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Irresponsible lending

In the Ombudsman’s words

Mr F complains that Lloyds Bank Plc (“Lloyds”) have refused to refund money he lost as part of a scam.APP scam refund refused

Some of the money Mr F transferred to the scammer was also part funded by a £35,000 loan he took out with Lloyds in August 2019, which he says was unaffordable and irresponsible of the bank to have lent him.Irresponsible lending

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3234656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.