Vanquis Bank Limited

Financial Ombudsman decision DRN-3233926 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Apr 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr P complains that Vanquis Bank Ltd reported loan payment arrears on his credit file when they’d said they wouldn’t.Credit file reporting

So, he asked this service to investigate his complaint for him.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.